Delta Air Lines was in the midst of figuring out how to rearrange all their ticketing stations, when they called ECH in to help. We managed and designed a series of remodels including replacing existing ticket counters and scales, as well as the baggage handling and check-in kiosks in the main terminal of Seattle-Tacoma International Airport. Delta relied on ECH to provide future ticketing service designs along with ideas to re-configure the bag-check process. We also crafted concepts to remove the current ATO space and optimize flow-through between the concourse and esplanades. Once again, we were able to bring our expertise to deliver a branded, customer-focused experience to millions of airline travelers.
Seattle Tacoma International Airport